Vetting & Training
A structured, multi-step process to ensure quality and reliability.
1
Initial Screening
Each applicant undergoes an initial screening that includes a review of education, prior virtual assistance experience, and baseline professionalism. Applications that do not immediately meet our strict baseline criteria are filtered out at this stage.
2
Communication Assessment
Candidates complete written exercises and live communication evaluations to assess English fluency, clarity, grammar, response accuracy, and professionalism. This ensures they can communicate clearly and appropriately with U.S.-based clients in day-to-day work situations.
3
Skills & Accuracy Testing
Qualified candidates complete task-based assessments that mirror real administrative work. These tests evaluate attention to detail, data accuracy, process adherence, and the ability to follow written instructions consistently.
4
Property Management Training Program
Candidates who pass testing complete structured training covering property management workflows, including lease administration, renewals, rent increases, notices, and backend system hygiene. Training also includes confidentiality, data handling, and escalation standards.
5
Pre-Placement Quality Review
Before being assigned to a client, each VA undergoes a final readiness review to confirm task competency, reliability, communication standards, and overall preparedness for a live client environment.
6
Ongoing Performance Monitoring & Support
After placement, VAs are actively supported through performance monitoring, quality checks, and continued guidance. If performance expectations are not met, corrective action or replacement support is provided to maintain service continuity.